Servicova Academy
Established 2019 CPA Certified 5,000+ Alumni
309 Victoria St N, Kitchener, ON N2H 5E1
+1 519 570 1490
[email protected]
Mon-Fri: 9AM-6PM EST

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data at Servicova Academy.

Last Updated: February 15, 2025

Information We Collect

At Servicova Academy, we collect information that helps us provide better educational services and maintain our community. Here's what we gather and why:

Personal Information

  • Name and contact details when you register
  • Educational background and experience level
  • Payment information for course enrollment
  • Communication preferences and feedback

Usage Information

  • Course progress and completion status
  • Learning materials downloaded or accessed
  • Time spent on different sections
  • Discussion forum participation
Canadian Privacy Compliance: We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws to ensure your data is handled with the highest standards of protection.

How We Use Your Information

Your information helps us create a personalized learning experience. We use it to:

Purpose Data Used Legal Basis
Course delivery and progress tracking Account info, learning progress Contract fulfillment
Payment processing and billing Payment details, enrollment records Contract fulfillment
Educational recommendations Learning history, preferences Legitimate interest
Customer support Contact info, course data Contract fulfillment

We don't sell your personal information to third parties. Ever. When we share data, it's only with trusted partners who help us deliver our services – like payment processors or email providers – and always under strict confidentiality agreements.

Data Security and Protection

Protecting your information is something we take seriously. Our security measures include:

Technical Safeguards

  • SSL encryption for all data transmission
  • Regular security audits and updates
  • Secure cloud infrastructure with backup systems
  • Multi-factor authentication for staff access

Operational Safeguards

  • Staff training on privacy protection
  • Limited access based on job requirements
  • Regular review of data handling practices
  • Incident response procedures

Data Breach Protocol: If a security incident affects your personal information, we'll notify you within 72 hours as required by Canadian privacy law. We'll explain what happened, what information was involved, and what steps we're taking to resolve the issue.

Your Privacy Rights

Under Canadian privacy legislation, you have several important rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you. If something's inaccurate, we'll correct it promptly. Most account information can be updated directly through your student dashboard.

Withdrawal of Consent

You can withdraw consent for certain uses of your information, though this might limit some features. For example, opting out of progress tracking would affect our ability to provide personalized recommendations.

Data Portability

Want to take your learning progress elsewhere? We can provide your course completion records and certificates in a standard format upon request.

Making Requests: To exercise these rights, email us at [email protected] with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing any requests.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements:

  • Active student data: Maintained while your account is active and for 2 years after course completion
  • Financial records: Kept for 7 years as required by Canadian tax and business regulations
  • Communication logs: Retained for 3 years for quality assurance and dispute resolution
  • Marketing preferences: Until you unsubscribe or request deletion

When data reaches its retention limit, we securely delete or anonymize it. You can also request early deletion of your account and associated data, though we may need to retain certain records for legal compliance.

Account Deletion: If you close your account, we'll delete your personal information within 90 days, except for records we're legally required to maintain. Your course completion certificates will remain available through our verification system for employers and institutions.

Third-Party Services and International Transfers

We work with trusted service providers to deliver our educational platform:

Payment Processing

Credit card transactions are processed by PCI-compliant payment processors. We don't store complete credit card numbers on our servers.

Email and Communications

Course notifications and newsletters are sent through Canadian-based email service providers that meet our privacy standards.

Learning Management System

Our course platform uses cloud infrastructure with servers located in Canada. Some backup systems may be located in the United States under privacy shield equivalent protections.

International Transfers: When we transfer data outside Canada, we ensure adequate protection through contractual safeguards, adequacy decisions, or certification programs that meet Canadian privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your learning experience:

Essential Cookies

These keep you logged in and remember your course progress. They're necessary for the platform to function properly.

Performance Cookies

Help us understand which course materials are most helpful and where students might be struggling, so we can improve our content.

Preference Cookies

Remember your settings like video playback speed, font size, and language preferences.

You can control cookies through your browser settings, though disabling essential cookies will affect platform functionality. We don't use advertising cookies or track you across other websites.

Updates to This Policy

Privacy regulations evolve, and so do our services. When we update this policy, we'll:

  • Post the updated version on our website with a new effective date
  • Email registered students about significant changes
  • Provide a summary of key updates in plain language
  • Maintain previous versions for reference

Major changes that affect how we use your information will require your explicit consent before taking effect.

Questions About Your Privacy?

Email: [email protected]
Phone: +15195701490
Mail: 309 Victoria St N, Kitchener, ON N2H 5E1, Canada
Privacy Officer: Available Monday-Friday, 9 AM - 5 PM EST

We're here to help with any privacy questions or concerns. Don't hesitate to reach out – protecting your information is part of providing excellent service.